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What are the uses of a collaborative tool in the production of a collective document? This study–in an educational setting where face to face and distance interactions are intertwined–gives some insight on how the collaborative tool contributes to the collective production from the learners’ point of view. Interviews show that during the first phases of writing a collective document the collaborative tool is little used, whereas it tends to play a more important role before and after this phase, allowing a permanent visibility of intermediary documents and therefore of each step of the reflexive collective process.

Keywords
collaborative work, collaborative writing, CSCL, activity analysis, higher education