Cairn - Customer Channeling Arrangements in Market Organization : Competition Dynamics in the Funeral Business in France

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Revue française de sociologie
Ophrys

I.S.B.N.9782708011779
156 pages

p. 3 à 33
doi: en cours

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Volume 48 2007/5

Discipline > Revue > Sommaire > Résumé

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Customer Channeling Arrangements in Market Organization : Competition Dynamics in the Funeral Business in France

Pascale Trompette

Résumé de l'article

The problematic of how supply and demand meet on a particular market is at the core of the economic sociology project, which for several years has produced detailed analyses of how judgments of the quality of products and service providers are constructed prior to the exchange relation. Observation of how funeral business services come to be purchased and analysis of competition dynamics on local funeral service markets bring to light certain alternative ways of organizing the marketplace encounter. The article describes the devices used to capture this market, particularly the socio-technical arrangements for channeling customers toward a single service provider. It shows the degree to which provider activity, relations among competitors, and the market regulation game in this sector are structured by the production of an economy of customer capture.

Plan de l'article

• A market made up of “lost customers”

— An “involving” purchase

— An illegitimate market

— Lost customers

— From the lost customer to sociology of the market

• Organizing the process : professional networks, socio-technical networks

— Concessionnaires and funeral agencies : competition at the townhall gates

— From town hall to hospital

— The funerarium as a strategic platform

— The “local barons”

• “Industrial fluidity” at the core of the market

— “Upstream” of the industry : organizing an “automatic switching” system

— Material arrangements and arrangements of convenience

— A space-time continuum that is also a symbolic continuum

— Hyper-coordination and commitment

• RÉFÉRENCES

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