Le travail humain
P.U.F.
I.S.B.N.9782130567752
104 pages
p. 22 à 42
doi: 10.3917/th.711.0022
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Veille sur l'auteur
P.U.F.
I.S.B.N.9782130567752
104 pages
p. 22 à 42
doi: 10.3917/th.711.0022
Veille sur la revue
Veille sur l'auteur
Vous consultez
Recherches empiriques / Empirical studies
Volume 71 2008/1
Les comportements de citoyenneté organisationnelle : une étude empirique sur les relations avec l’engagement affectif, la satisfaction au travail et l’implication au travail
Pascal Paillé
Ces dix dernières années, le thème des comportements de citoyenneté organisationnelle a généré une abondante littérature. Malgré cela, le rôle des attitudes au travail reste mal compris. Une étude empirique a été réalisée sur un échantillon de 122 responsables d’agence bancaire pour examiner les relations empiriques entre les comportements de citoyenneté organisationnelle, la satisfaction au travail, l’engagement affectif envers l’organisation et l’implication au travail. Les données empiriques montrent que l’engagement affectif envers l’organisation ne prédit aucun comportement de citoyenneté organisationnelle. La satisfaction au travail et l’implication au travail prédisent respectivement l’altruisme et les vertus civiques. La contribution, les apports et les limites de cette recherche sont discutés.
Mots-clés :
Comportements de citoyenneté organisationnelle, Satisfaction au travail, Engagement affectif envers l’organisation, Implication au travail.
The topic of organizational citizenship behaviour has generated a considerable amount of research over the past ten years. This has derived particularly from industrial and organizational psychologists. Despite increasing interest, however, little research has been carried out from within a French context. The aim of this paper was to develop such knowledge.
Although there are abundant studies on organizational citizenship behaviour, the role of job attitudes still remains much misunderstand. Job satisfaction and affective commitment have been studied the most, whilst relationships between job involvement and organizational citizenship behaviour have largely been neglected. An empirical study was conducted using a sample of 122 managers to examine the relationship between organizational citizenship behaviour, job satisfaction, affective commitment, and job involvement.
Using confirmatory factor analysis, it was shown that an organizational citizenship behaviour structure builds upon four factors : altruism, conciliation, courtesy, and civic virtue. The results suggest that sportsmanship is not present. Furthermore, they show that only job satisfaction and job involvement relate to altruism and civic virtue respectively. Affective commitment has no relationship with organizational citizenship behaviour. The present study indicates that when job satisfaction, affective commitment, and job involvement are considered together, only one determinant can stimulate organizational citizenship behaviour. It is a first time that these results have been obtained in a French context. The most important data concern the relationship between job involvement and organizational citizenship behaviour.
Finally, the contribution made by this research is discussed, together with its implications and limitations. Keywords : Organizational citizenship behaviour, Job satisfaction, Affective commitment, Job involvement.
Although there are abundant studies on organizational citizenship behaviour, the role of job attitudes still remains much misunderstand. Job satisfaction and affective commitment have been studied the most, whilst relationships between job involvement and organizational citizenship behaviour have largely been neglected. An empirical study was conducted using a sample of 122 managers to examine the relationship between organizational citizenship behaviour, job satisfaction, affective commitment, and job involvement.
Using confirmatory factor analysis, it was shown that an organizational citizenship behaviour structure builds upon four factors : altruism, conciliation, courtesy, and civic virtue. The results suggest that sportsmanship is not present. Furthermore, they show that only job satisfaction and job involvement relate to altruism and civic virtue respectively. Affective commitment has no relationship with organizational citizenship behaviour. The present study indicates that when job satisfaction, affective commitment, and job involvement are considered together, only one determinant can stimulate organizational citizenship behaviour. It is a first time that these results have been obtained in a French context. The most important data concern the relationship between job involvement and organizational citizenship behaviour.
Finally, the contribution made by this research is discussed, together with its implications and limitations. Keywords : Organizational citizenship behaviour, Job satisfaction, Affective commitment, Job involvement.
• I. INTRODUCTION AU CADRE CONCEPTUEL DE LA RECHERCHE
• II. CADRE THÉORIQUE
• II . 1. SATISFACTION AU TRAVAIL ET COMPORTEMENTS DE CITOYENNETÉ ORGANISATIONNELLE
• II . 2. ENGAGEMENT AFFECTIF ET COMPORTEMENTS DE CITOYENNETÉ ORGANISATIONNELLE
• II . 3. IMPLICATION AU TRAVAIL ET COMPORTEMENTS DE CITOYENNETÉ ORGANISATIONNELLE
• II . 4. OBJECTIFS DE LA RECHERCHE
• III. MÉTHODOLOGIE DE LA RECHERCHE
• III . 1. MODE DE COLLECTE DES DONNÉES ET PRÉSENTATION DE L’ÉCHANTILLON
• III . 2. MESURE DES CONCEPTS
— III . 2 . A. Les comportements de citoyenneté organisationnelle
— III . 2 . B. Les déterminants
• IV. RÉSULTATS
• V. DISCUSSION DES RÉSULTATS
• V . 1. APPORTS DE LA RECHERCHE
• V . 2. LIMITES DE LA RECHERCHE
• V . 3. CONCLUSION DE LA RECHERCHE
• BIBLIOGRAPHIE
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